1. Company Information

Company Name: Scruffy Little Love
Address: Amiralsgatan 14, 21155 Malmö, Sweden
Email: info@scruffylittlelove.se Organization Number: 559368-8434
VAT Number: SE559368-843401

By placing an order with us, you agree to these terms and conditions.

2. Products

• Made-to-order: Some products are made to order. We will contact you with an estimated delivery time after your order is placed.
• One-of-a-kind product: The unique items are always available for immediate dispatch.

We strive to present accurate product images and descriptions, but minor variations may occur.

3. Prices & Payment

All prices are listed in EUR and include VAT (25%). Shipping costs are calculated at checkout. We accept the following payment methods:

– Credit/debit cards
– Paypal
– Klarna
– Google Pay
– Apple Pay

All payments are securely processed. We never store card details.

4. Shipping

• Made-to-order: Delivery time will be communicated after order confirmation
• One-of-a-kind product: Ships within 1–3 business days

We are not responsible for delays caused by shipping carriers or customs authorities.

5. Right of Withdrawal & Returns

You have the right to withdraw from your purchase within 14 days, in accordance with Swedish consumer law. Conditions:

• The item must be unused and in its original packaging
• Made-to-order products are not eligible for return if custom-made
• Return shipping costs are the responsibility of the customer

To initiate a return, contact us at info@scruffylittlelove.se.

6. Complaints

If you receive a defective or incorrect item, please contact us immediately. We will cover return shipping for approved complaints and offer either a replacement or a full refund.

7. Privacy Policy

We process your personal data in accordance with the GDPR.

• We only collect information necessary to fulfill your order
• We use third-party services such as Google Analytics, which may collect IP addresses
• We do not store IP addresses ourselves
• You have the right to request access, correction, or deletion of your data.

8. Cookie Policy

We use cookies to enhance your experience and analyze traffic.

• Necessary cookies are used to ensure the website functions properly
• Analytical cookies are used for statistics and improvements
• You can manage your cookie settings in your browser

By using our website, you consent to our use of cookies.

9. Force Majeure

We are not liable for delays or failures caused by circumstances beyond our control, such as natural disasters, strikes, or government actions.

10. Dispute Resolution

In case of a dispute, we follow the recommendations of the Swedish National Board for Consumer Disputes (ARN). EU customers may also use the EU Online Dispute Resolution platform.